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Refund policy

《About us》2024-11-04 17:41

How to apply for a refund?

1. Return for personal reasons: within 7 days of receiving the product, if you need to return the product for personal reasons, please write to the after-sales service center (difengxing@gmail.com), the after-sales service center will be within 1-3 working days according to your requirements Confirm with you to handle the return.

2. Returns due to quality reasons: within 7 days of receiving the product, the quality problem will be sent to the after-sales service center (difengxing@gmail.com) by email, and the customer service will handle it within 1-3 working days.

3. If the package is not received within the required time, please write to the after-sales service center (pearshopserve@gmail.com) to confirm the status of the package. If the product is damaged or lost due to transportation and distribution, we will reissue it as soon as possible.